Thanks for entrusting Shelfgram with your personal information. Holding on to your private information is a serious responsibility, and we want you to know how we're handling it.
The Short Version
Of course, the short version doesn't tell you everything, so please read on for more details!
Categories of personal information
"User Personal Information" is any personal information about one of our users which could, alone or together with other information, personally identify them. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.” User Personal Information includes Personal Data as defined in the General Data Protection Regulation.
"Technical Information" may include information we collect from website browsers, such as web server logs, or other log information, such as User session or activity logs. Technical Information may be connected to User Personal Information such as a username or an email address, or to other potentially personally-identifying information like Internet Protocol (IP) addresses.
User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, analyze, improve, and optimize our website and service.
What information Shelfgram collects and why
Information from users with accounts
If you create an account, we require some basic information including User Personal Information at the time of account creation.
Tracking and analytics
We use a number of third party analytics and service providers to help us evaluate our users' use of Shelfgram; compile statistical reports on activity; and improve our content and website performance. In addition, we use our own internal analytics software to provide features and improve our content and performance.
Information from website browsers
If you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs, to collect Technical Information. This is stuff we collect from everybody, whether they have an account or not.
The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.
What information Shelfgram does not collect
We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information, unless you sell a Marketplace application or raise funds through the Sponsors Program.
If you're a child under the age of 13, you may not have an account on Shelfgram. Shelfgram does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to close your account. Please see our Terms of Service for information about account termination.
How we share the information we collect
You may indicate, through your actions on Shelfgram, that you are willing to share your User Personal Information. If you collaborate on or become a member of an organization, then the Account owners may receive your User Personal Information. When you accept an invitation to an organization, you will be notified of the types of information owners may be able to see (for more information, see About Organization Membership). If you accept an invitation to an organization with a verified domain, then the owners of that organization may be able to see your full email address(es) within that organization's verified domain(s).
We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes.
We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Shelfgram.
We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service.
Data retention and deletion of data
Generally, Shelfgram will retain User Personal Information for as long as your account is active or as needed to provide you services.
We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don’t automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.
If you would like to cancel your account or delete your User Personal Information, you may do so in your user profile. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 90 days. You may contact Shelfgram Support to request the erasure of the data we process on the basis of consent within 30 days.
How we, and others, communicate with you
We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. For example, if you contact our Support team with a request, we will respond to you via email. You have a lot of control over how your email address is used and shared on and through Shelfgram. You may manage your communication preferences in your user profile.
Depending on your email settings, Shelfgram may occasionally send notification emails about changes in a feed you’re watching, new features, requests for feedback, important policy changes, or offer customer support. We also send marketing emails, based on your choices and in accordance with applicable laws and regulations. There's an unsubscribe link located at the bottom of each of the marketing emails we send you. Please note that you can not opt out of receiving important communications from us, such as emails from our Support team or system emails, but you can configure your notifications settings in your profile.
Our emails might contain a pixel tag, which is a small, clear image that can tell us whether or not you have opened an email and what your IP address is. We use this pixel tag to make our email more effective for you and to make sure we’re not sending you unwanted email.
If you have concerns about the way Shelfgram is handling your User Personal Information, please let us know immediately. We want to help. You may contact us by filling out the Privacy contact form. You may also email us directly at [email protected] with the subject line "Privacy Concerns." We will respond promptly — within 45 days at the latest.